Understanding Your Bill
Use the alphabetical list of terms below to better understand the contents of your HEC bill.
Information specific to your account. You will see budget and draft information here along with other account-specific messages.
Account holder and other responsible party names.
For faster service, always have your account number ready when contacting us.
You can specify the amount of the payment enclosed. May display draft if account is on auto-draft program. May display credit if the account has a credit balance.
Actual or estimate based on meter readings.
Payment date for most recent bill. To avoid late fees, pay by this date. If balance forward exists, service may be disconnected at any time.
Important announcements appearing routinely.
Assigned to meter when service is set. Can be one or higher.
Meter number assigned to the service location.
Last month’s reading.
The most recent meter reading.
Number of days in a reading period.
Power Cost Adj. Factor
Factor used to calculate power cost. KWH usage multiplied by factor will display as a line item on the bill.
Rate schedule used for calculating the bill. (See rate schedule for more detail.)
Date of previous reading.
Date of present meter reading.
Location where electricity was actually used.
Total amount due on account. If a budget customer, this will be the budget amount due.
Type of service at this location.
The previous meter reading subtracted from the present meter reading and multiplied by the meter multiplier.
Days of service and usage for the past 13 months.