Understanding Your Bill
Use the alphabetical list of terms below to better understand the contents of your HEC bill.
Account Information
Information specific to your account. You will see budget and draft information here along with other account-specific messages.
Account Name
Account holder and other responsible party names.
Account Number
For faster service, always have your account number ready when contacting us.
Amount Paid
You can specify the amount of the payment enclosed. May display draft if account is on auto-draft program. May display credit if the account has a credit balance.
Billing Description
Actual or estimate based on meter readings.
Due Date
Payment date for most recent bill. To avoid late fees, pay by this date. If balance forward exists, service may be disconnected at any time.
Message Center
Important announcements appearing routinely.
Meter Multiplier
Assigned to meter when service is set. Can be one or higher.
Meter Number
Meter number assigned to the service location.
Meter Readings
Previous
Last month’s reading.
Present
The most recent meter reading.
No. Days
Number of days in a reading period.
Power Cost Adj. Factor
Factor used to calculate power cost. KWH usage multiplied by factor will display as a line item on the bill.
Rate Code
Rate schedule used for calculating the bill. (See rate schedule for more detail.)
Reading Period
Previous
Date of previous reading.
Present
Date of present meter reading.
Service Location
Location where electricity was actually used.
Total Due
Total amount due on account. If a budget customer, this will be the budget amount due.
Type Service
Type of service at this location.
Usage
The previous meter reading subtracted from the present meter reading and multiplied by the meter multiplier.
Usage History
Days of service and usage for the past 13 months.