Google Chrome Users: Please refer to the news section below for assistance in accessing your account.
It has been brought to our attention that customers have been approached recently by salesmen going door to door using scare tactics and false information in an attempt to sell solar panel installations to homeowners. We urge our customers to be vigilant in verifying that all information presented to them is accurate and correct and urge them to contact us if there is any question about the facts being presented to them. While we encourage our customers to consider renewable energy as an option, we feel it is important that the decisions being made are made in good faith and with accurate information. Call our office at 540-434-5361 with questions or concerns.
We have found the latest update to Google Chrome is preventing users from logging into their online account. There are a few temporary solutions you can use to get around this issue. One is to try an alternate browser. The other is to click to allow pop-ups from our website within Google Chrome as shown below.
Our developers anticipate other browsers will follow this example in the future and will require a similar exception to allow pop-ups from our website.
Businesses (and some residences) are receiving phone calls from someone claiming to be a representative of the Harrisonburg Electric Commission (HEC). This person states that your account is overdue and payment must be made immediately to avoid service interruption. Payment is usually requested in the form of a prepaid debit card such as a Green Dot card.
Harrisonburg Electric Commission would like to advise customers to only use our eBusiness (ebiz.harrisonburgelectric.com) website for payments to the utility, not third party websites. You can access our eBusiness site by going to www.harrisonburgelectric.com and signing into your account in the upper right hand corner. If you do not have a username and password, you will need to register as a new user to establish an online account.
Recently, customers have found a company with an app that allows them to make payments to many companies including Harrisonburg Electric. Unfortunately, a link to a third party site comes up when customers do a search for Harrisonburg Electric online bill payment. While some third party payment sites may be legitimate, Harrisonburg Electric has not solicited or partnered with any company to take payments for our customers.
It is not recommended for Harrisonburg Electric Customers to use any third party payment site. These sites can charge fees per transactions, but worse yet, the payments are not immediately posted to the customer accounts.
It is important to note that our goal is to provide our customers with the ability to pay their bills and post their payments in real time without incurring additional costs. Our website is available 24/7/365.
To ensure you are using the Harrisonburg Electric eBusiness site look for the ebiz.harrisonburgelectric.com in the URL after you have logged into your account. The ‘https’ preceding this shows that your payments are processing securely.