Advanced Metering Infrastructure (AMI) is an integrated system of meters, communication networks and data management systems that enables two-way communication between utilities and their metering devices. Currently, HEC uses an Automatic Meter Reading (AMR) system that is limited to one-way communication from the meter to the meter reading device. This device collects a limited amount of consumption data to be used for calculating monthly bills. The AMI System that we have chosen has the latest technology incorporated into its functionality that will allow us to provide services that are expected by our customers. Examples of which include on demand reads, estimation of bills, daily and hourly energy use and flexibility by remotely connecting and disconnecting accounts. The availability of the daily and hourly energy data will allow HEC and you, the customer, to look at usage patterns that will help identify ways to conserve energy and verify results of conservation efforts. In addition to the many customer benefits, the AMI system will allow HEC to operate its system more efficiently and identify potential service issues proactively such as customer outages or voltage issues without making a service call.
With the new meters in place, and using RF communications technology for remote connect/disconnect and for remote reading, you will be able to view your consumption history at various intervals down to the hour, through your online account, to aid in your energy conservation efforts and to provide you the level of service that you have come to expect. If there is a problem with your service, it can be diagnosed quickly from our office to determine if it is a supply issue (HEC) or if it is a customer issue (such as a tripped breaker) to reduce the amount of time that you are affected. If an outage does occur that affects your service, we will be notified immediately and, if necessary, have a technician in route prior to receiving your call. All of the above translates into significantly fewer truck rolls and opportunities for us as well as you, our customer, to reduce our carbon footprints.