|
Q. What are your office hours?
A. Office hours are Monday thru Friday from 8:30 to 5:00. HEC is closed in observance of all Federal holidays including: New Year's Day, Martin Luther King, Jr. Day, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day and Christmas Day.
Q. Where are you located?
A. Our office is located on the corner of West Bruce and South Liberty Streets (directly across from the Water Street Parking Deck.)
Q. Can I make payments after the office is closed?
A. Yes. HEC has a night deposit drop box that is located in our drive-thru window, facing South Liberty Street. For your convenience you may also leave your payment in the drop box at the Harrisonburg Municipal Building at 345 South Main Street between the hours of 8:00am - 5:00pm Monday through Friday.
Q. Can I pay my electric bill using a credit card?
A. Yes. HEC has an agreement with Official Payments Corporation to provide automated credit card payment services. A convenience fee of $4.95 will be charged for use of all major credit cards. HEC does not receive any portion of the fee.
Q. Can I read my own meter to verify the number of KWH used?
A.
Yes. Most electric meters have four or five dials. The pointers on each dial move in alternate directions. On a four-dial meter, the first and third dials move counter clockwise; the second and fourth dials move clockwise. In every case, the reading for the dial is the last number which the pointer passed.
Q. How do I report an outage?
A. After you have determined that it is an HEC concern, call our office at 434-5361 during normal business hours of 8:30 – 5:00 Monday through Friday or 434-5363 on nights and weekends. Please leave your name, address and phone number. If you have witnessed any unusual noises or seen anything suspicious, please report this information to us.
Q. Are there rules and regulations pertaining to my electric service?
A. Yes. Please refer to the HEC Schedule of Rules and Regulations to view a contract agreement between HEC and a customer.
|
