Understanding Your Bill

Harrisonburg Electric Commission monthly electric bills are mailed according to cycles. Payments are due within 20 days of the mailing date. Any bill that remains unpaid after the 20 days becomes past due and is subject to a 5% late fee. Payments may be accepted at our office, mailed to Harrisonburg Electric Commission, 89 West Bruce Street, Harrisonburg, VA 22801 or dropped in our night deposit. You may also use our drop box located inside the City Municipal Building. HEC accepts cash, check or money order.

• Five days after an account is past due, the automated billing system at Harrisonburg Electric Commission attaches a 5% late fee to the current balance.
  
  
• Failure to pay any delinquent amount owed, or make any reasonable arrangements for payment will result in disconnection of service.
  
  
• To have service restored, a collection fee of $15 will be charged to the customer's account. All outstanding balances, plus the collection fee, must be paid at our office during regular business hours prior to restoration of service. If service is terminated twice within a 12 month period, an additional deposit may be required before restoration of service.
  
  

Account Number For a fast response, always have the account number handy when contacting us.

Account Name Account holder and spouse names.

Rate Code Rate schedule used for calculating the bill. (See rate schedule for more detail.)

Service Location Location where electricity was actually used.

Meter Number Meter number assigned to the service location.

Reading Period Previous Date of previous reading.

Reading Period Present Date of present reading.

No. Days Number days in reading period.

Previous Reading Last month's reading.(See rate schedule for more detail.)

Present Reading The most recent meter reading.

Meter Multiplier Assigned to meter when service is set. Can be one or higher.

Type Service Type of service at this location.

Usage The previous meter reading is subtracted from the present meter reading and multiplied by the meter multiplier to arrive at the meter usage.

Billing Description Will display actual or estimate based on meter readings.

Power Cost Adj. Factor Factor used to calculate power cost. KWH usage multiplied by factor will display as a line item on the bill. This may be negative or positive.

Usage History Days of service and usage for the past 13 months.

Balance Forward Here you will see adjustments or payments made to your account the previous month. You will also see the balance forward, which is the balance due prior to most recent charges.

Line Item Charges Breakdown of billed charges for current month.

Message Center Important announcements appearing routinely.

Account Information Information specific to your account. You will see budget and draft information here along with other account specific messages.

Billing Date Date bill was printed.

Account Receivable Current Current charges for this month's usage.

Total Due Total amount due on account.

Payment Coupon The bottom portion of your bill is the payment coupon. Tear it off on the perforated line and return it with a check or money order in the envelope provided. Keep the top portion for your records. It contains information needed for understanding your electric usage. If paying in person, bring both portions of the bill to our office.

Account Number For a fast response, always have the account number handy when contacting us.

Due Date Payment date for most recent bill. To avoid late fees, pay by this date. If balance forward exists, service may be disconnected prior to due date.

Tital Due Total amount due on account. If budget customer, then this will be budget amount due.

Mailing Address The address to which the customer requested the bill be mailed. May be the service address or an alternate address.

Change of Address If you wish to change the address to which your bills are mailed, you can check this box and fill out the form on the back. This will only change your mailing address. It cannot be used to connect or disconnect your service, or change the name on the account.

Amount Paid You can specify the amount of the payment enclosed. May display draft if account is on auto draft program. May display credit if account has a credit balance.