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SECURITY OPTIONS FOR NEW RESIDENTIAL
CUSTOMER
Option 1. Deposit of $150.00.
Deposit may be paid when applying for service or
we will bill. If billed, payment is due at
regular due date, (20 days from time bill is
mailed). Billed deposits not paid by the due
date are subject to our regular late charges and
collection procedures. We do not accept
installment payments on security deposits.
Deposits are refunded with interest after one
year of service, if the customer has established
a good credit rating with us. If the service is
disconnected before the deposit is refunded, the
deposit is applied toward the final bill. Any
money left after paying the final bill will be
refunded to the customer.
Option 2. Credit Reference
Customer may contact a previous electric utility
and ask them to send us a credit reference.
Their service must have been within the past
year and they must have a good credit rating.
They must have had service for at least twelve
months. We give the customer thirty (30) days to
get this reference to us. If at the end of
thirty (30) days we have not received the
reference or for some reason will not accept,
the customer will be notified that a $150.00
deposit has been billed to their account.
Option 3. Automatic Bank Draft.
Deposit will be waived if the customer enrolls
in our automatic bank draft at the time they
apply for service. They will have thirty (30)
days from the time they apply for service to
furnish us with an Authorization Agreement and a
voided check. Customer must stay on bank draft
for a minimum of one year. If at the end of
thirty (30) days we have not received the
agreement and voided check , the customer will
be notified that a $150.00 deposit has been
billed to their account.
Option 4. Previous Service with HEC.
If customer had service with HEC within the last
twelve months and has a good credit rating with
us no additional deposit will be required.
Option 5. UDAP Contract for JMU Students Only.
James Madison University Students may join the Utility Deposit Assistance Program (UDAP). They purchase a UDAP contract at JMU before contacting HEC to apply for service. The contract is valid for the current school year and expires May 31st. If they wish to continue service after May 31st, they need to buy a new contract. Students who do not renew their contracts by June 1st will be billed a $150.00 deposit.
*Existing customers are not required to make new
security arrangements. Any existing deposit will
transfer to their new account.
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